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Vapor4Life Frequently Asked Questions

E-Cigarettes and Vaping

Are e-cigarettes cheaper than traditional smoking products?
Our customers report saving between 50-70% per month using e-cigarettes as a smoking alternative. It varies based on your usage, what you buy, how often you buy, and what traditional cigarettes cost in your area. Use our cost calculator to see how you can save.

How can I produce more vapor?
Try a manual battery—they tend to produce more vapor than automatic batteries. And consider your cart: lower-resistance cartomizers, like WOW Vapor, produce more vapor than higher-resistance cartomizers. If you’re using Vapor Titan or Original Vapor King manual batteries, try a tank.

I hear a crackling noise when I use my e-cigarette. Is that normal?
Yes! What you hear is e-liquid inside the cartomizer being heated by the atomizer. (We love this sound!)

Where can I find other people who vape?
Visit the V4L Forum to connect with a large community of people discussing all aspects of vaping. You can also find us on Facebook and Twitter.

Vapor4Life Customer Service

When is customer service available?
We’re available by phone Monday through Friday from 9:00 am to 8:00 pm CST. If you submit through the support ticket page, tickets are generally answered within 48 hours during the workweek.

Ordering

Why can't I select the color or strength of a particular product?
We use a live inventory system and don’t backorder. If a particular color or strength option does not appear, it means we are currently out of stock of that item.

When will my favorite flavor/strength/battery color/type be available?
Visit the V4L Forum stock update thread for the most up-to-date information on inventory.

Returns

What is Vapor4Life’s return policy?
All hardware (batteries, chargers, adapters) in like-new condition without signs of misuse may be returned within 30 days for refund or exchange. Shipping charges are not refunded. A Return Merchandise Authorization number (RMA) must be obtained from our customer service department. Packages without an RMA number will be returned to sender. Refunds and exchanges can be arranged by filling out a support ticket or calling us at 847.944.8200 Monday - Friday, 9 am - 8 pm CST.

Due to the nature of these items, Vapor4Life will not issue refunds or exchange for e-liquids, blank cartomizers, or pre-filled cartomizers.

Shipping

When will my order arrive?
Orders ship within 1-2 business days of purchase. Once the order is ready for shipment, it is sent via USPS Priority Mail unless a different shipping option is chosen. Transit time usually takes about 3-7 business days to most areas in the U.S., but deliveries can take up to 10 days in some cases. If you don’t receive your package within 10 days, contact us immediately.

When will my package be shipped?
Orders placed on Monday-Thursday will generally ship in 1-2 business days. Orders placed on Saturdays and Sundays will be processed in the order they were received on the following Monday. Orders from the weekend may take up to 2-4 business days to ship.

If I place an order on Saturday and choose express shipping, when will I receive my order?
Orders placed on Saturday ship on Monday. You should receive your package on Tuesday or Wednesday.

How much does shipping cost?
We offer flat shipping rates for shipping within the U.S. All shipments are sent through the U.S. Postal Service. Our shipping rates are as follows:

Orders $0 - $99.99 ship USPS Priority Mail for $6.95.
Orders $100 and up ship USPS Priority Mail for $9.95
We ship to Canada via USPS Priority International for $25.00
We ship USPS First Class to the rest of the world for $25.00

Do you ship international orders?
Yes, we ship pretty much anywhere. Shipping on all international orders is $25 USD. For Canada, we ship orders via USPS Priority International, and for the rest of the world we use USPS First Class International. Please allow 2-4 weeks for delivery. Vapor4Life cannot be held responsible for customs or delivery issues within your home country.

What happens if I live outside of the U.S. and my package gets stuck in customs?
We have little control once the shipment leaves the U.S., so if your order gets stuck in customs we cannot reship the order until it is returned to us.

Cartomizers and Liquids

How many cartomizers can you fill with one 30 ml bottle of liquid?
A 30 ml bottle of e-liquid fills about 25-30 carts.

How long does one cartomizer last?
This varies by person, but a single cartomizer averages about 200 puffs (about 3/4 to one pack of cigarettes).

How do I refill a cartomizer?
Pull off the soft white disc from the cartomizer (thumbtacks work great for this) and drip 20 drops against the side of the cartomizer into the white filler material. Work your way around in a circle dripping one at a time.

What are in the e-liquids?
There are four basic ingredients in our Nobacco juices: food-grade flavoring, propylene glycol, vegetable glycerin, and nicotine. All of our liquids come in several nicotine strengths, and are available nicotine-free.

What’s the difference between WOW Vapor, Premium liquid, and VG liquids?
WOW VG Liquid is made without propylene glycol, a common food additive that occasionally triggers sensitivities for some people. WOW VG Liquid is made of vegetable glycerin. WOW Liquid is a high-flavor e-liquid that produces more vapor than Premium.

Batteries

How long will my battery last until it needs recharging?
This varies based on usage, but short-style batteries typically last 1-2 hours, regular batteries last 3-5hours, and XL batteries last 8 or more hours before recharging is necessary. The Vapor Titan line is designed for maximum battery life.

I just got my battery in the mail. Can I use it right away?
Yes, you can. Generally, batteries come about 70-100% charged. After receiving your battery, we recommend charging. When the light turns green, it's charged up and ready to go.

Why is the light on my battery flashing?
Flashing light on the battery signals the battery needs to be charged.

What is the difference between automatic and manual batteries?
Manual batteries are activated by the user, are completely sealed to prevent leakage, have larger airholes for a lighter draw, and require the vaper to press a button when taking a puff to activate the battery. Automatic batteries are not sealed, have smaller airholes for a slightly tighter draw. Automatic batteries may be inhaled like a traditional cigarette to activate the battery.

I refill my own carts. Does it matter what type of battery I use?
We recommend using a manual battery if you refill carts with e-liquid. Automatic batteries are not sealed (with the exception of Vapor Titan automatic batteries), meaning liquid can drip into the battery and cause damage.

Which battery should I use with pre-filled cartomizers?
You can use either manual or automatic batteries with pre-filled cartomizers.

What should I do with my old batteries that I don't use anymore?
E-cig batteries may be recycled. You can utilize free services like Call2Recycle, which has drop off boxes across the nation to collect rechargeable batteries for proper recycling and disposal. The Vapor4Life Smokeless Lounge has a Call2Recycle box.

Can I choose my LED color?
You cannot select a particular LED color. You can request a certain LED color for your battery in the comment section of your order, but we cannot guarantee it will be available.