The products contained in this website are intented for sale to adults of the legal smoking age in their respective place of residence. By clicking the "ENTER" button below you certify that you are of legal smoking age in your state or residence.
Nobody understands a smoker’s needs better than us. That’s why our founder spent years and millions of dollars creating his own vapor cigarettes, so they would hit every sensation you felt when you smoked. We truly treat our customers like family and we are here to help you on every step of your journey to smoke smarter.
How do I start vaping?
Our vape starter kits make it easy and give you everything you need and want in an e cig. We also recommend getting some of our disposable cigarettes for when you’re in traffic or need a quick couple of puffs. We promise we will keep you smilin’.
When is customer service available?
We go above and beyond the call of duty for you. We're available by phone Monday-Friday from 9:00 am to 6:00 pm CST at 847-944-8200. We need our customers to be happy if they’re going to achieve their goals, so if you have any problem at all, we promise to make you smile with a quick response, replacement, help ASAP. If you submit through the support ticket page, we will get back to you within 48 hours during the workweek. You can also chat us with questions on Facebook and Twitter.
Where can I find other people who vape?
Vaping has grown into a big community in each and every city in the world. Just look for your local vape clubs or talk to our customer service. Vapor4Life has a great big vape family who is here to answer your questions and help you on your journey. Visit the V4L Forum to connect with a large community of people discussing all aspects of vaping. You can also find us on Facebook and Twitter.
Ordering and Shipping Questions
What is Vapor4Life’s return policy?
We are committed to providing quality products.
Starter kits: If you are a new Vapor4Life customer, we provide a 100% money back guarantee and paid return shipping for all Vapor4Life-made kits.
Hardware: All hardware (batteries, chargers, adapters) in like-new condition without signs of misuse may be returned within 30 days for refund or exchange. Shipping charges are not refunded.
Vape Mods: Mods can be returned within 15 days for your original payment method minus a 20% restocking fee (as long as there are no damages, etc...) or store credit for the device (if bought online, shipping will not be refunded). Exchanges through warranty at V4L (if we can replicate the same item) is also 15 days.
NOTE: A Return Merchandise Authorization number (RMA) must be obtained from our customer service department. Packages without an RMA number will be returned to sender. You can arrange refunds and exchanges by filling out a support ticket or calling us at 847.944.8200 Monday - Friday, 9 am - 6 pm CST. Due to the nature of these items, Vapor4Life will not issue refunds or exchange for e liquids, blank cartomizers, or pre-filled cartomizers.}
When will my order arrive?
Most US customers get their orders within three days. Our customers love our super fast shipping and many customers get their vape supplies way before they expected to. Almost every order is same-day shipping, as long as we receive it M-F by 4 p.m. CST.
Do you ship international orders?
Yep, we ship pretty much anywhere. Shipping on all international orders is charged by weight. For Canada, we ship orders via USPS Priority International, and for the rest of the world we use USPS First Class International or USPS Priority International. Please allow 2-4 weeks for delivery. Vapor4Life cannot be held responsible for customs or delivery issues within your home country.
What happens if I live outside the U.S. and my package gets stuck in customs?
We have little control once the shipment leaves the U.S., so if your order gets stuck in customs we cannot reship the order until it is returned to us.
E Cigarette Questions
How do e cigarettes work?
An e cigarette does not burn tobacco or produce smoke. When you take a drag of an e cigarette, the battery activates an atomizer that heats up your e juice and converts it to vapor. There’s no burning, no ashes, and no nasty cigarette smell.
Are e cigarettes cheaper than smoking?
No doubt about it. This chart from IEC shows you roughly how much you’ll save in your state if you switch to vaping.
What nicotine level should I start with?
This all depends on how much you smoked before you started vaping and what type of cigarettes you smoked.
What is in the e-liquids?
Four simple ingredients make up our e juices: food-grade flavoring, propylene glycol, vegetable glycerin, and nicotine. All of our liquids come in several nicotine strengths, and are also available without nicotine. VG-only juices are available if you have a propylene glycol allergy.
How can I get more vapor?
For our Vapor Titan line, our autos give fabulous vapor, but you need to puff a long time. We suggest an XL manual, so you can preheat the cartomizer prior to taking a puff. So if you love cigalikes, this may be the one for you.
Our Vapor Zeus line has the strongest automatic battery in the world. Paired with our patent-pending Smileomizer and world-class automatic switch, you will be in vapor nirvana.
I hear a crackling noise when I use my e cigarette. Is that normal?
Our founder worked hard to make the Vapor Zeus e cigarette recreate every single sensation of smoking, from the look, the velvet touch and the taste, the soft, chewable tip...right down to that crackle you hear when you take a drag, but most of all, the experience. We’ve even made our Vapor Zeus with an automatic switch so you don’t have to press any buttons. We make vaping way better than smoking.
I just got my battery in the mail. Can I use it right away?
Yes, you can. We make sure your e cig vapor battery gets to you 70-100% charged. After you get your battery, we recommend charging for best results. When the light is green, it's charged up and ready to go.
Why is the light on my battery flashing?
A flashing light means it’s time to charge your battery. Most of our Vapor Zeus batteries have a pass-thru feature, so you can vape ‘em while they’re charging them at your computer or in your car.
What is the difference between automatic and manual batteries?
There are no primer puffs needed for our batteries. Manual batteries work by pushing a button. Automatic batteries can simply be inhaled just like a traditional cigarette. We invented our Dual Mode Vapor Zeus to give you the best of both worlds. The choice is up to you.
I refill my own carts. Does it matter what type of battery I use?
If you use a Smileomizer or tank with an 808 connection, use our 808 batteries, which are designed for primo vaping because of the superior connection. 510 cartomizers and tanks should be paired with a 510 battery Look for the 808 or 510 icon on the left side of the product to see which thread type you are purchasing.
Which battery should I use with pre-filled cartomizers?
What’s the difference between a vape mod and an e cigarette?
E cigarettes were designed to give you the sensation and satisfaction of smoking an actual cigarette. At Vapor4Life, you can get vapor cigarettes with or without buttons that you can vape while you type, drive or do many other activities. Vape mods are larger and often bulkier than most cigalikes, but they can create bigger vapor clouds, have a longer battery life, and are easier to customize. They usually have buttons and require other components (such as batteries and coils) and maintenance.
What is sub-ohm vaping?
Sub-ohm vaping is a style of vaping that uses an atomizer with coils that have a resistance of less than 1 ohm. When you sub-ohm vape with high=VG content e juice, you can expect to get large clouds of vapor, but less of a throat hit than with the traditional resistance in e cig cartomizers. When vaping tank coils that have a resistance under 1 ohm, you will get a “direct to lung” hit, which gives you a chest hit with minimal throat hit.
What PG/VG ratio should I choose?
It’s all up to you. We carry a huge variety of vape products and e liquids so you can have options. Our Ultimo Vapor E Juice has a higher VG (vegetable glycerin) content and will produce more vapor, but a less intense throat hit. We also sell VG-only e liquid for customers who have an allergy to propylene glycol. e juice with a higher PG content is recommended for smooth and easy filling of your Smileomizer.
Do I need a different nicotine level with my mod?
If you’re using vaping as an alternative to smoking, we strongly recommend starting with our vapor cigarettes and a nicotine level that matches the type of cigarettes you smoked. You may find that you require a lower nicotine level if you're using a vape mod.