i've ordered stuff from Vapor4Life a few times and every time i do something goes wrong. it's either wrong batteries or missing product, is this common? my recent purchase i ordered an ego kit and only recieved the battery with no carts or battery charger so i called and complained. the lady insured me that she will get the order in by the end of the day and have it shipped out to me in 2 days. i told her that this wasn't the first time that they've messed up my order and that has happened in the past, so far every time I've ordered from Vapor4Life so she threw in a free cart, well that was almost a week ago and i haven't recieved anything yet. i called back again and complained this time it was a guy that answered the phone and he insured me that he'll have the items out by the end of the day and he threw in another cart so now i have 3 carts and a charger on it's way. WHAT'S GOING ON?