i ordered 3 x-long batteries on 05/13 and received them on 05/16.NONE of them work! I CHECKED the forum and did all the things recommended and still no go,they will hold a charge for about a half an hr then nothing. THE draw was very hard for that half hr. BY the way forgot to say they are automatic. AM GOING to call CS this morn but just want to ask anyone who knows if i have to send them back before they send a replacement?? IF i dont have to send back first do they send an envelope to mail them back?? Thanks for answering. I've ordered 5 x-long batteries this month and only 2 work.. i was use to this problem with another company i started out with but not Vape4Life. FEEL kinda let down but life goes on... there are bigger problems in the world than 3 bad batteries!!