I received my EGO on Thursday (yeah another one) and the battery, unfortunately, was DOA.
I called yesterday afternoon! about it and they said they would send out a replacement.
I got the replacement TODAY!!!
I know we're in the same city and all, but WOW! That is really impressive customer service!
Being somewhat of a ditz when it comes to names, I have completely forgotten the name of the nice lady I talked to. But whoever it was thank you!!!
Tell your boss your boss I said you deserve a raise. Or give me his name and I'll tell him!