I am on the phone with Vapor4Life right now and just had a SIGNIFICANTLY less than pleasant conversation with, I think her name was Vicki... not sure.... anywho.. that conversation ended with me asking for a manager. I am sooo close to just saying goodbye.
Please let me know if there is anything that I can do to rectify this situation. I am on my way out of the office but you can still contact me directly at your earliest convenience through the Forum or email.
Originally Posted by 81EMT
My situation is apparently being handled by a manager at this point. I will see how he handles it, and then go from there. Thanks for the support, its appreciated.
I never purchased a handle due to all the negative feedback about the battery door from all the similar mods in the industry. If you are handy, there are many instructions on the web to build your own box from the broken portions of the handle.
Beyond the handle, I assure you I have rarely experienced customer service as positively as I have had from Vapor4Life. Let BHam guide your way and it would be hard to be disapointed.
If I can say anything nice about Vapor4Life it is that, for the most part, the customer service has been great!
81EMT, I am glad to hear your issues are being handled. As a small business owner myself, I know how things can go wrong and mistakes can be made. The people here at Vapor4Life are a huge part of why I stick with them. ( I do have to admit, however, that I absolutely LOVE the DAV line and the new Zeus ) I do an exhaustive amount of research before I purchase anything ( it drives my DW up the wall! ) and it is because of what I read here on the forum and elsewhere that I did not purchase a handle.
Which begs the question(s): "With all the bad reviews and the known battery door issues why then would Vapor4Life continue to sell this unit? Or at the very least take steps to address the issue?"
IMHO: Price-point and Customers. The Vapor4Life Handle fills a niche market at a price many customers love, even with the known issues.
I am truly sorry for the trouble you have experienced, but I know that the Powers-that-be do honestly think of each one of their customers as family and I know they will definitely make it right with you.
Good luck, my friend. And, as always...
Just have to throw my 2 cents in here because of all the Handle bashing and to why it is still marketed. I absolutely love the Handle! It is my favorite device of all the ones Vapor4Life sells (including the Zeus)! It is vv up to 6 volts..... is a workhorses and is my all day, everyday device. It fits my hand as well as it does my vaping needs. Because almost everything at Vapor4Life is compatible, I am even using my smileos with it. Yes, it has a somewhat fragile battery door, but it hasn't given me any issues even after being dropped on concrete. Granted I don't regularly abuse it, but overall it is up to normal use. If I were looking for a device that could withstand rough treatment on a regular basis I guess I would have passed on it. So the answer to why it sells given the potential for battery door failure is the same as any product...... because there is a market for it!
There is a metal version of it on the market.... but it also appears to be a dent and fingerprint magnet. The hard plastic takes a licking and keeps on ticking.
The only thing I can say is that the ROUGHEST I have ever been with any of the three handles I had was putting it the pocket of my cargo shorts. I NEVER dropped it, and actually had a carry case that I used when I was gonna be gone all day so I could carry a spare cart/tank and a spare battery along with the mod all in one place. I was WAY more gentle than I should ever have to be with a portable device IMHO. I am not talking about failures after 6-12 months of usage, I am talking about utter failures after 3-7 DAYS of use. Way I figure it, I am either really unlucky and got three handles from a bad batch... or the "handle gods" hate me. Either way, once I get my refund issued, I will start looking into other mods. As it was said before, I do like the customer service at Vapor4Life.... the mods selection leaves a little to be desired, but oh well... cant win em all.
Originally Posted by MysticOne
OH! And by the way. I spoke with a manager at Vapor4Life and according to him, the Handle is being discontinued. Not sure if thats true, but since you said you liked it, I figured I would tell you... maybe in case you want to order a spare.
Thanks for the heads up 81EMT..... I just ordered another one as a backup. Hopefully, they sold you all the defective ones and mine will be fine :P , but either way I have total faith in Vapor4Life!
Good luck on your mission in finding a new device that treats you better. I think a DAV or Zeus would totally fit the bill... they seem pretty study and have long lasting batteries (however, the DAV does take a long time to charge). I have gotten pretty spoiled with the auto DAV and now when I use a non auto device, I find the button kind of annoying!
Glad everything is working out for you!!! Let us know what you finally decided on.