What's the process and timeline for a return/replacement of a faulty product?
A few weeks ago I ordered a dial-a-volt for the first time and immediately it became my favorite battery (previously I used OMG handle, and Titan and Diamond batteries before that). I like it so much that I decided to buy a second one to rotate out when the other needs charging. Unfortunately, my second one was dead-on-arrival (it allows me to charge it fully, at least based on the indicator light on the charger, and it turns on with the five consecutive taps as expected, but it draws no vapor at all).
The FAQ states that returns may be made within 30 days, but offers almost no other information about the actual process. The only thing it says is that the process may be initiated by filling out a support ticket asking for an RMA number.
Well, I filled out a support ticket asking for an RMA number yesterday and still haven't received any response or indication that my request was even received. How long after requesting an RMA number should I expect to wait before receiving it? After I receive an RMA and send the faulty product back, how long after of a turnaround should I expect for it to be processed? Will it be processed as soon as it is received? And what happens after processing? Do I get a replacement? A refund?
Basically, there's just no information about the process or timeline and I'd like to know the details. Thanks.
Vapor King Automatic not working
What is a post raise? I am new with the automatic. Just started vaping a few weeks ago, and not so knowledgeable with everything involved. Tips and suggestions are most welcome. Yes, batteries are working and light up.
Originally Posted by HarmonyPB