The City of Chicago has banned flavored eliquids and disposables. In response to this restriction, we are now offering in-store pickup. Due to Covid-19, we are taking a number of precautions to make sure that the process is as quick and safe as possible.
Note: The option to select order pickup will appear as a shipping option at checkout. This prompt will only show up for customers who enter an Illinois shipping address. If you live in Wisconsin or Indiana, you can enter an Illinois shipping address to access this option. As Wisconsin and Indiana are not currently instituting flavor bans, there are no eliquid flavor restrictions that would require picking up your order in person.
Due to the nature of nicotine products, you must show a valid government issued ID and the individual named on the order must be present to pick it up. Every order is verified using the cutting edge Veratad age verification software and we do not sell our products to anyone under the age of 21.
Order Pickup Policy
Here is our order pickup policy. We are making every effort to make this process as safe as possible.
- Orders are typically ready 30 minutes from the time you placed it during business hours.
- All pickup orders can be picked up at our warehouse M-F from 9 am to 5 pm at:
4080 Commercial Ave, Suite A
Northbrook, IL 60062
Our sign will still say closed because our retail store is otherwise closed and we are unable to field customer service inquiries or place orders in person. But we will be available to provide you with your order during business hours.
Order Pickup Procedure
- When you arrive, please step into our vestibule and ring the doorbell.
- Show our warehouse staff your valid government issued ID that matches the name on the order.
- We will place your order in a bin and set it in the vestibule for you to take.
- After you receive your order, we will sanitize the door handles and all surfaces which the customer and employee came in contact with.
Other customer service requests cannot be handled on site and you will not be able to access the Vapor4Life lounge. Only product pickup is available at this location. While we do not yet offer curbside pickup, we are doing everything we can to keep customer-employee interactions to bare minimum.
If you need additional assistance, please contact customer support at [email protected] or 847 944-8200.
Orders not picked up in 7 days will be refunded.